If you are in business with another person (spouse, friend, etc.) it’s wise to define each person’s role and responsibilities within the business. This gives each person confidence in one another and your shared goals for the business.

Manage Growth

Implementing business systems allows for managed and strategic growth to occur. Some business owners say that they need to systemize themselves and their own thinking first before they can expect staff to understand and adopt the same principles. In the beginning, the business systems that will make the most difference are the deceptively simple and small ones. Business systems help eliminate many of the daily frustrations and obstacles that prevent things running smoothly. Gradually, you should incorporate all the Businesses business systems, policies and procedures into a handbook which will become your Operations Manual, so everyone knows what to do, who does it and when it should be done. The problem with most small business owners is not simply that they are doing too much work, but that they are doing the wrong kind of work. They should be looking at where their input adds the most strategic value to the business. Put a value on your time. What is it worth to the business?

Business systems to Systemise your Business

Introducing and developing business systems will help you to organise and systemise your business. Here are some tips to create great business systems that will help your business to grow. Systemise your selling approach, your sales management and the marketing of your products and services. Develop individual businesses within your business and collect the combined efficiencies of many businesses working within one operation. Implement systems to let your specialists do what they do best. To learn the step by step process of “How to Systemise Your Business” click here

Eliminate Problem Areas

Creating systems to eliminate problem areas is a simple process of critically analysing the procedures of how you do them now.  Look at what is working and what is not, then you write down how to do things in an orderly way to achieve the results you are requiring, and voila, you have an operating system. Doing this will save time because you don’t have to repeat each task to anyone who’s new to your workplace it’s all written down for them in the company business systems section of your operations manual. But be sure to keep the systems updated each time your revisit them to test and measure their efficiency. Produce a policy and procedures manual. This includes your own mission statement as well as policies on sexual harassment, discrimination, workplace safety, etc. To discover how to make this whole process easier we have put together an ebook which leads you through each step of the way.

“How to Systemise Your Business”

To get your copy click here

To enjoy more income, more time and more life to do the things they are passionate about

We are living in a time where there are opportunities everywhere we choose to look. The ‘stuff’ that sells newspapers is doom and gloom, and with the current financial down turn the journalists are having a field day.

As Business Owners we have to recognize that in times like these the prepared ones will see the opportunities that are everywhere and flourish.

What do I mean? Well, we need to take a look at what I call the ‘Old’ model of business and start to consider a ‘New’ model of doing business. First let’s take a look at the reasons why businesses may struggle and fail in the current climate and compare it to the New Model:

1. Most business owners don’t have a business! They are self-employed which often is another term for a Job – The new model is about building a system to run the business without you being there.

2. Most Business Owners don’t understand what their business does! They are in to make money (or simply to survive) focusing on profit. The New Model focuses on the dignity of a customer service centered business and giving value. Believe me do this and the profit will take care of itself.

3. Old Model businesses have no Vision & Mission statement that is instilled n everything they do. No vision or mission and your business will have no purpose – simply making money is not a vision! The New Model business takes time to clarify it’s Vision and Mission, everybody connected with the business takes ownership of this.

4.The New business model statement becomes the culture of the business. Clarify your mission or purpose in your business
Articulate your mission statement – who are you going to serve (your ideal client) & who you are not (the 80%). What problems and frustrations are you solving for your (ideal) customer?
What frustrations does your customer have?
What can your customers expect EVERY time they deal with you.

5. Old model businesses are constantly looking for the next customer after the sale is completed. New model businesses have defined their Ideal Customer, the 20% that will give them 80% of their revenue. They build relationships and their customers become advocates for their business.

6. Old model businesses are the same as their competitors. They often compete on price or offer the service that their customers expect from everyone. New model businesses Identify their competitive advantage, their USP, Unique Selling Proposition – Not price or service, something that the customer wants but doesn’t expect.
Does your marketing tell them & does it align with your Mission. Can you deliver it in the world of the customer.

7. Old model businesses treat customers like a commodity – New model nurture & love them .. they go “Beyond the Cash register”
Systemize your customer experience. Turn them from a suspect to an evangelist for your business.
Ask them and listen to them “What are your frustrations about {Your} Industry” Most dissatisfied people just walk out without saying why they are not happy with your service – New
Tell them about your guarantee, New model businesses will call their customers and let them know that they have two weeks of the guarantee left to return their goods if they are not completely satisfied!

8. Old model businesses are all about themselves, self promotion and looking good. New Model businesses concentrate on treating others how they would like to be treated. They get interested in others, they love their people and customers. They are interested in no.1 their Staff & no.2 their customers.
They have a system to build relationships with people not things (products and services, etc) They know people want to be understood, heard, recognized, acknowledged & loved. Yes, you read it correctly, we want to be loved! So do you people and customers.
Ever had a letter from your bank signed Customer Relationship Manager – Try talking or calling the relationship manager and see if you can get through to them?

New model businesses will make sure someone answers the phone and their communication is in the callers world and aligned with the USP, Vision and Mission statements and always reminds the caller about the guarantee. Communicate rather than speak to them, for example:
How are you? – Listen to the answer
Any frustrations? – Listen to the answer
Don’t forget your guarantee
Is there anything else we can do for you- Listen to the answer and make notes
Did you know…. (New products that are aligned to this customers profile)

9. The old business model is in its death throws. The new model is to manage themselves better, they know daily how the business is performing/serving/delivering/what the customers feedback is. They Know & manage their KPI’s and Metrics – love their customers but do not extend credit to them, beyond the agreed terms.
They always have a minimum of 3 months worth of creditor funds in hand

Conclusion: This blog is all about the New Model of doing business now, today.

In years to come these will be the good old days. Prepare now, start to let go of the old model and implement the ideas we will be sharing with you & your opportunities will appear.

We Guarantee It!